The literacy intervention programme provides targeted support for pupils with literacy difficulties including teaching sessions, and progress monitoring, as agreed with the commissioning school.
All services must be agreed in advance via the Application Form and Booking Form available on the Strides Literacy Website, or by request. This includes the number of sessions, duration, fees, and start date.
Fees will be agreed prior to commencement. Invoices will be issued and are payable as per the payment schedule outlined below. Late payments may result in suspension of services.
Payment Schedule:
If it is not possible to meet the payment schedule for any reason, please contact hello@stridesliteracy.co.uk to let us know you require a modified payment date. Thank you.
The school is responsible for ensuring pupils attend sessions on time and are appropriately supported. Please see the Absence, Cancellation and Refund Policy below for unplanned absences.
All work will be carried out in line with current safeguarding requirements. The school retains overall responsibility for pupil welfare while sessions are delivered on site. Compliance and Safeguarding Verification Summary document provided on request.
If the learner is required to have 1:1 support during their sessions with the specialist teacher, and that person, or a suitable proxy, is unavailable, the lesson may be cancelled without refund. It is the school's responsibility to ensure all additional and relevant medical needs are communicated clearly to the specialist teacher.
All pupil information will be treated as confidential and handled in accordance with data protection regulations. Only the learner's first name or initials and year group are used in the data collected. Other personal details are not used to refer to the learner when describing lessons (e.g. the child's full name and school name). Reports will be shared only with relevant school staff unless otherwise agreed. The teaching specialist will have up to date GDPR Awareness training. Please see Compliance and Safeguarding Verification Summary document for details.
Progress updates and reports will be provided as agreed. Communication with designated staff will be made via email to ensure effective intervention. Other communication can be sought via email request and conducted at a mutually convenient time.
The school will provide a suitable space for teaching:
iPad use: The school will either provide the learner with an iPad which has full access to www.wordwall.net, or allow the child to use the iPad provided by the specialist teacher.
Either party may terminate the agreement with 3 weeks written notice. If the client cancels, any sessions already scheduled for the remainder of the course will be charged at 50% and any remaining balance refunded. If the specialist teacher cancels, any sessions already scheduled for the remainder of the course will be refunded in full.
All reasonable care will be taken in delivering the service. However, responsibility for overall educational outcomes remains with the school.
Every effort is made to ensure pupils receive their full allocation of sessions across the academic year. However, where sessions are missed, the following terms apply:
The school must inform the teacher of any known pupil absence as soon as possible. Where insufficient notice is given, the full session fee may be charged.
If a pupil is unable to complete a session (e.g. due to illness during the session), the remaining time will be made up at a mutually agreed time.
Where sessions cannot be delivered due to absence at the end of a programme and there is no opportunity to reschedule:
Where sessions are missed due to the school not informing the teacher of known absences (e.g. trips, events), or illness, no refund will be issued and the full fee will be charged.
In the event that a pupil does not complete their full booked allocation of sessions, an individual review may be undertaken to determine fair and reasonable charges based on the specific circumstances.